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You can browse the mentor directory on our platform, filtering by area of expertise, experience level, or availability. Once you find a suitable mentor, you can apply to connect and schedule an intro call, or start a mentorship plan.
There is no specified trial period, however, all our mentors offer a Free Intro call, this means you can be confident you’ve made the right decision before any payments begin. After the intro call, your mentor will send a sign up link and then, monthly recurring payments for your selected plan will begin.
Mentees pay the monthly rate for the mentorship plan they subscribe to, as indicated on their chosen mentor’s profile. Pricing is determined by the mentors, and there are no additional fees for the mentee.
Yes! Some mentors offer group mentorship sessions as part of their plans. Availability, pricing, and structure for group sessions are set by individual mentors and may vary.
If a mentorship isn’t working out, you can cancel your plan and search for another mentor. We recommend discussing concerns with your mentor first to explore solutions.
Your Unique Customer ID is a personalised identifier assigned to you when you join our platform. This ID helps us securely link your subscription payments to your account and ensure that both you and your mentor can access the necessary details about your subscription.
When you enter this ID at checkout, it allows our system to recognise your payment and correctly display your subscription information on your dashboard. Without this step, your account cannot be updated to reflect your active subscription, which could delay your access to mentorship services.
You’ll find your Unique Customer ID prominently displayed in the Mentors tab. If you have further questions, please feel free to contact our support team at info@sportsmentorshiphub.com.
You can permanently delete your account by navigating to the ‘Edit Profile‘ tab on your dashboard and selecting ‘Delete Account‘. Please note that this action is irreversible, and all your data will be permanently removed from our platform. If you encounter any issues or have questions, feel free to contact our support team for assistance.
Yes! Mentors are responsible for setting their own rates, managing their schedule, and arranging sessions with mentees.
Yes, as a mentor, you can choose to offer group mentorship sessions in addition to one-on-one plans. The structure, pricing, and availability of group sessions are entirely up to you. You can specifically include a group sessions option when you customise your plans in the dashboard.
No, but we do recommend it since it is free and easy to use. You are more than welcome to use another scheduling system to share and manage availability with your mentees.
If you want to update your Stripe notification settings, navigate to your Stripe Payment Account via the user dashboard. From here, navigate to settings → Communication Preferences, or search ‘Communication Preferences’ in the Stripe search bar.
Here you can adjust which events you will be notified for, and how you will be notified.
Yes, you can do this in the Plan Customisation tab in the dashboard. When selecting your tier structure, select ‘No Plan / Unavailable‘. Please bear in mind that all three of your price plans and their details will still show publically, but your ‘Apply‘ button will be greyed out.
We do not currently have a system in place to control the visibility of your profile on our platform yourself. If you wish to temporarily deactivate your profile and remove it from the platform listings, please contact us at info@sportsmentorshiphub.com.
You can permanently delete your account by navigating to the ‘Edit Profile‘ tab on your dashboard and selecting ‘Delete Account‘. Please note that this action is irreversible, and all your data will be permanently removed from our platform. If you encounter any issues or have questions, feel free to contact our support team for assistance.
Sports Mentorship Hub is an online platform that connects aspiring sports professionals with experienced mentors in fields such as strength and conditioning, physiotherapy, and sports psychology.
Both mentors and mentees can join. Mentees are typically individuals looking to grow their careers, while mentors are experienced sports professionals willing to share their knowledge and expertise.
Mentors create profiles showcasing their expertise and availability after being approved by the platform. Mentees can browse mentor profiles, select a mentor that suits their needs, and connect directly through the platform.
Both parties will agree on a suitable plan for the mentee via our integrated instant messenger, and the mentee can subscribe via the associated payment link shared by the mentor. Mentees can cancel their subscription at any time.
All mentors on our platform offer a free introductory call before you commit to a reccuring monthly plan.
Yes, our platform is open to mentors and mentees worldwide. Be mindful of time zones when scheduling sessions.
Payments are processed securely through the platform via the Stripe payment gateway. Mentors set their rates, and mentees pay a monthly subscription, which can be cancelled at any point by either party.
Use the ‘Forgot Password’ link on the login page to reset your password. If you continue to experience issues, contact our support team for assistance.
While we do not currently use AI tools, we are exploring opportunities to incorporate them in the future to enhance mentorship and learning experiences.
