Introduction

At Sports Mentorship Hub (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website www.sportsmentorshiphub.com (the “Site”). It also outlines how specific features of our platform, such as the mentee application process and instant chat system, handle your data.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Ireland.

Information We Collect

We may collect and process the following types of personal data:

• Personal Identification Information: Such as your name and email address.
• Application Data: Sensitive information that mentees may provide when applying to connect with a mentor.
• Private Chat Messages: Instant messages exchanged between mentees and mentors.

How We Use Your Information

We use your personal data for the following purposes:

• Facilitating Connections: To enable mentees and mentors to connect and communicate effectively.
• Providing Support: To resolve disputes, assist users, or investigate abuse.
• Site Functionality: To maintain and improve the website’s features.

Admin Access to Data

Site administrators may access user data only in specific cases and under strict conditions:

• Private Chat Messages: Admins cannot typically view private instant messages through the admin dashboard. Access is only granted with explicit user permission and is logged for security purposes.
• Applications Data: Mentee applications to mentors are visible to admins for support purposes.

Transparency in Data Handling

We ensure users are fully informed about data handling practices:

• Admin Access: Admins can access your data (such as applications and private messages) only for resolving disputes, investigating abuse, or providing support.
• Permission Requirement: Explicit user permission is required for admin access to private chat messages.

Retention of Data

• Chat Messages: Retained only as long as necessary to resolve investigations.
• Applications Data: Stored permanently for both mentees and mentors. Deletion of application records is possible upon explicit instruction by either the mentor or mentee by contacting support.

All chat data is stored securely on our website’s database using the “Better Messages – Live Chat” plugin. No message data is shared with external servers.

Security of Your Data

We implement strict security measures to protect your personal data:

• Data access is limited to authorized personnel only.
• All admin access to data is logged, and logs are reviewed periodically.
• Sensitive information, including chat messages and applications, is encrypted and stored securely.

User Rights

As a user, you have the following rights under GDPR:

• Access Your Data: Request a copy of your personal data.
• Correct Your Data: Request updates to incorrect or incomplete information.
• Control Admin Access: Decide whether to grant admin access to your private chat messages.
• Request Deletion: Request the deletion of application data or other information by contacting support.

Reporting Abuse

If you experience abuse or violations on our platform, you can report this to our support team by:

• Emailing us at info@sportsmentorshiphub.com.
• Visiting our support page at www.sportsmentorshiphub.com/support.

In cases of abuse, admin access to your account may be required to investigate. Explicit permission will be requested if this is necessary.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data handling practices, please contact us:

• Email: info@sportsmentorshiphub.com

Effective Date: 19th January 2025